Frequently Asked Questions
When will the product I purchased be delivered?
Our products are delivered to your address within an average of 3 business days. If there are any problems with the product's delivery process, our customer service representatives will inform you via email.
How much is the shipping fee?
For deliveries within Türkiye, standard international shipping is free. For products where express shipping is selected, the shipping cost is calculated in the shopping cart.
How can I cancel my order?
To cancel your order, simply notify customer support in writing. Order cancellations can be made before the products are shipped. After your products have been shipped, you can return your order by following the return/exchange procedures.
What should I pay attention to?
To ensure your products arrive on time and complete, you should pay attention to a few things before placing your order.
Delivery and Billing Addresses
Your order will be shipped to the delivery address you entered. One of the most common reasons for delivery delays is insufficient address information. Please enter your delivery address completely and accurately.
Since billing address information cannot be changed after billing, please do not confirm your order without ensuring the accuracy of your billing information.
Credit Card Security Check
The security of your personal information is one of our top priorities. No information used on bexemag.com will be shared with other institutions or organizations.
In some cases, your bank may request verbal confirmation of your order. In this case, your bank will contact you using your registered information and request confirmation regarding your order. To ensure your bank can reach you, please make sure your personal information registered with your bank is up-to-date.
Please ensure the phone number you entered in the store is correct; this number and your email address will be used for all communication regarding your order. Your order may be cancelled if your phone number cannot be reached during the security check.
Why was my order cancelled due to inability to obtain bank approval?
In cases where the bank or Credit Card Security Unit cannot reach the credit card holder via a registered phone number to obtain order confirmation, your order may be canceled to ensure the security of the credit card holder.
Information regarding order cancellation will be sent to the email address registered in the order owner's account.
In order for your order to be approved by the bank;
Your personal information registered with your bank and on our website must be up-to-date.
Can I pay with a foreign credit card?
You can place orders on our website using international credit cards (Visa, Mastercard, and American Express).
All credit card transactions require you to complete the 3D Secure verification step. If you experience any payment issues, please contact us.
How to use 3D Secure?
3D Secure, which has become a standard in online shopping worldwide and is the virtual shopping adaptation of the chip&pin application used in face-to-face shopping, is now also available on koverio, together with the International Security Platform.
My order arrived damaged. What should I do?
All products sold by Koverio undergo damage control checks at the time of receipt from suppliers and packaging for delivery to the shipping company. There is no possibility of any product being shipped from our company in a damaged condition. However, due to their nature (fragile materials such as glass screen protectors, etc.), delicate products may be damaged during transport or due to damage from being dropped or handled during loading. In such a case, here's what you should do:
When your order is delivered by the courier, you must check the outer packaging for damage before accepting it and, if there is any damage, have a "Damage Assessment Report" prepared. Another point to pay attention to regarding the damage assessment report is the statements made by the courier. For example, a report stating, "There is no damage to the box. The product is damaged," will be interpreted as the product not being damaged during transport, which will create problems during the exchange process. Instruct the courier to prepare a report using complete and accurate wording for your damaged product.
(For example; the product was checked upon arrival and found to be damaged.)
If you notice any damage after receiving your order, you must immediately inform the shipping branch and request assistance in preparing a damage report. If you are unable to obtain the necessary assistance from the shipping branch, please inform us.
By having the delivery person prepare the report and sending the product to us, your exchange process will be completed quickly and you will be informed accordingly.
Can I pay for my purchase via bank transfer or cash on delivery?
Unfortunately, we cannot accept payments via bank transfer. To ensure faster operational service, we only accept credit card payments. Bank transfers cause disruptions and slow down our daily operations, which is why we cannot process them.
Where is your address?
bexemag.com is only located at the following address. It has no physical store; it only sells online.
www.bexemag.com
Headquarters: Fenerbahçe Mah. Iğrıp Sk. No:13/1 Kadıköy/İstanbul
Delivery & Return Address: Balçova/Izmir
